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  • How is shipping done?
    We use the shipping platform Kangu. The solution has several shipping options, selecting the best option, with a low cost for your shipment. Check out our shipping guidelines and available options below: Posting Deadline: Delivery time is 2-5 business days after payment confirmation. Variable term depending on the product purchased. Tracking code: After posting your order with the carrier, you will receive an email with the tracking code, if you choose to use a tracking method. Delivery time: Deadline will vary depending on your region. To check the delivery time, enter your zip code in the “Freight calculation” field after choosing the product at the beginning of the checkout. Shipping by motoboy: Delivery made by motoboy has a fixed price and can be verified after selecting delivery at checkout. The coverage area encompasses the metropolitan region of Belo Horizonte. Resubmit order: If the order is returned due to an incorrect address, the customer will have to pay the cost of the new shipping. Free shipping: Free shipping is applied to the state of Minas Gerais on purchases over R$298.00. Client withdrawal: You can pick up your order at our address. Check the option “Pick up in store” at checkout and, after payment confirmation, we will contact you to schedule the pick up.
  • How do I make the payment?
    Payment Methods: We accept credit, debit, bank slip and pix cards. Credit Cards: We accept most credit card brands through the Mercado Pago platform and split it up to 3x* (in installments up to 2x, interest rates will not be included. Check the fees at the payment checkout). Pix: You will be directed to pay via Pix, after confirmation of data and delivery at checkout. If you want to make the payment directly, in our service, without the Mercado Pago intermediary, contact us at email or WhatsApp. Boleto: The deadline for clearing the ticket is up to 48 working hours. The ticket will be automatically canceled within 2 working days if the payment is not identified.
  • Is my data safe? [Our Privacy Policy]
    Safety when purchasing: The management of transactions is carried out with complete data security by the company Mercado Pago, which has strict protocols for a secure purchase. Data Security: The site has SSL Security certificate, which guarantees the exchange of data in an encrypted and authenticated way. Data usage: The use of customer data is restricted to Coffeezeiros for the following occasions: Coffeemakers - Registration for making purchases; - Verification of customer interaction on the site; - Sending promotional information; Attention: Coffeezeiros does not work with the sale of customer data or its partial disclosure. If you find any link to your data, please contact us at contato@coffeezeiros.com.br.
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